KPM Blog

How dealers can benefit from having a business management system

Posted by Guest Blogger - Joe Miller on October 8, 2015 at 4:01 PM

KPM's first guest blog post comes to us this week from Joe Miller, the Marketing Director at c-Systems Software, Inc.  Joe is an outdoor power equipment industry leader in software, and works closely with KPM on a host of dealer-focused enhancements to c-Systems’ BMSClick here to read more about Joe.

According to various industry surveys, at least 50 percent of outdoor power equipment dealers still do not utilize a computerized business management system (BMS). This is not to say that these same businesses do not have any type of computer system, as many dealers do have computers to access the Internet, conduct parts look-up, submit and receive email or generate office documents. These same surveys indicate that the most successful dealers (by dollars and size) utilize “industry-specific” BMS at their dealerships.

Does this mean you must have an industry-specific business management system to be successful in the outdoor power equipment industry? No, but it does indicate that a BMS could factor heavily into the successful operation of your business.

Here are some reasons why you should consider adding a computerized business management system to your business:

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Topics: dealer, business, technology

Shoppers Prefer Local Retail Businesses over National Chains

Posted by Jesse Hellyer on August 31, 2015 at 12:09 PM

According to eMarketer, online shoppers surveyed prefer to shop local retail businesses, primarily due to the level of personalization and customer experience. “More than nine in 10 said local businesses were more trustworthy and better at treating them fairly, and a similar percentage said they were better at customer service overall."

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Topics: dealer, what do my customers want, business, website, customer attraction, ope, brick and mortar, technology

Shop Labor – The Other Inventory

Posted by Glenn Beyerl on August 26, 2015 at 6:14 PM

As a dealer, you likely devote a fair amount of time to inventory management, right? Parts to keep your customers going, the optimal level, make-up and display of equipment to maximize your sales? Of course! But what about the other inventory you purchase with each payroll? That’s right, shop labor inventory! And it already has an established retail price, your posted shop labor rate.

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Topics: business, profit, labor, technician, billable time

Don't keep your business a secret...

Posted by Glenn Beyerl on July 10, 2015 at 5:55 PM

Be Proud of Your Business Impact 

When asked about your business or what type of work you do, how do you respond? Is it, “we sell lawn mowers,” or “I work for so and so and I fix mowers?” Why are we so modest when talking about our chosen business ventures or careers? Are we embarrassed? Well, of course not.

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Topics: dealer, customer, business

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Being an outdoor power equipment retail business is different than most other retail environments. Read our blog to get useful tips and advice that will help you overcome challenges and identify opportunities to grow your business.

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